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Solution menu ex online help how to#
Solution menu ex online help update#

You are interested in testing a feature that is in preview.

You would like to purchase a feature for your license.Below is a list of the most common scenarios for contacting your account team: Only Brand Administrators should contact Account Executives/Customer Success Representatives. When to Contact Your Account Executive / Customer Success Representative Any discussion of sales should go to your account team. They ensure that your Qualtrics license contains all of your desired features. Your Account Executive and Customer Success Representative are your account team at Qualtrics. Contacting Your Account Executive & Customer Success Representative In these cases, reach out to our support team for more information.Īlternatively, login to your support portal and locate your Brand Administrator contact information. Qtip: If you do not see brand admin contact information in your account, then your administrator may be Qualtrics Support. View your administrator’s contact info.Click the Account Settings icon in the upper right-hand corner of your Qualtrics account.You need a deleted survey restored or permanently deleted.įinding Your Brand Administrator’s Contact Info.Your account has expired and you need it reactivated.

You would like an update to a branded theme.You need to change the email or username associated with your account.You need your account moved to a new license.You need action or survey ownership transferred between yourself and another user on your license.You need permission to access a feature your license has purchased.

You would like access to a feature that your license has not purchased.

If your Brand Administrator needs help accomplishing these tasks, they can visit the linked pages for more instructions. When To Contact Your Brand Administratorīelow is a list of the most common scenarios in which you’d need to contact your Brand Administrator. Administrators can change the features users have access to, create and delete accounts, manage brand content, and more. Contacting Your Brand Administratorīrand Administrators are Qualtrics users who are in charge of moderating their license. Everything you need to know about logging into the support portal is also covered on this page.

This page contains information about how to get in contact with key Qualtrics employees and users, including contacting support for technical assistance.

Solution menu ex online help update#

Solution menu ex online help how to#